DISCLAIMER POLICY
Company Name: Fourved
Website:www.fourved.com
Effective Date: 01/01/2026
Email:admin@fourved.com
1. General Disclaimer
Fourved is an online marketplace platform that connects buyers and independent sellers.
Fourved does not manufacture, stock, store, or directly sell products, unless explicitly mentioned.
All product information, pricing, images, and specifications are provided by vendors and Fourved shall not be liable for inaccuracies.
2. No Warranty Disclaimer
Fourved makes no warranties, express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Product quality or performance
Availability of products
All products are sold “as-is” and “as-available”.
3. Limitation of Liability
Fourved shall NOT be liable for:
Product defects
Delivery delays
Vendor misconduct
Loss of data or profit
Business interruption
Indirect or consequential damages
Maximum liability, if any, shall not exceed platform fees received for the transaction.
4. External Links Disclaimer
Fourved may contain links to third-party websites.
We do not control or endorse their content and are not responsible for:
Accuracy
Data practices
Transactions
5. Technical Disclaimer
Fourved shall not be responsible for:
Website downtime
Server issues
Payment gateway failures
Technical glitches
Data loss due to cyber incidents
6. Legal Compliance
Users agree to comply with:
Indian IT Act, 2000
Consumer Protection Act, 2019
E-Commerce Rules, 2020
GST & taxation laws
✅ PAYMENT POLICY
1. Accepted Payment Methods
✔ UPI
✔ Debit / Credit Cards
✔ Net Banking
✔ Wallets
✔ COD (if applicable)
Payments are processed via secure third-party gateways.
2. Payment Responsibility
Fourved does not store card or UPI details
All transactions are encrypted
Payment confirmation is subject to gateway approval
3. Failed Transactions
If payment fails but amount is debited:
Refund will be processed within 5–10 working days
Fourved is not responsible for bank delays
4. Refund Processing
Refunds are processed only after vendor approval
Shipping & convenience fees are non-refundable
Refund timelines depend on bank/payment provider
5. Fraud Prevention
Fourved reserves the right to:
Cancel suspicious orders
Block users involved in fraud
Report fraudulent activity to authorities
✅ VENDOR CODE OF CONDUCT
1. Vendor Responsibilities
Vendors must:
✔ Provide genuine products
✔ Follow applicable laws
✔ Honor warranties
✔ Maintain quality
✔ Deliver on time
2. Prohibited Activities
Vendors must NOT:
Sell counterfeit goods
Misrepresent products
Inflate pricing
Violate IP rights
Manipulate reviews
3. Compliance Requirement
Vendors must comply with:
GST laws
Consumer laws
Product safety laws
Platform policies
4. Penalties for Violation
Fourved may:
❌ Suspend account
❌ Withhold payments
❌ Remove listings
❌ Terminate agreement
❌ Take legal action
✅ CONSUMER COMPLAINT ESCALATION MATRIX
(As required under Consumer Protection Act, 2019)
LEVEL 1 – Vendor Support
📌 First contact for complaints
✔ Product issues
✔ Delivery delay
✔ Replacement / refund
Resolution Time: 3–7 working days
LEVEL 2 – Fourved Support
If vendor fails to resolve:
📧 Email: admin@fourved.com
📞 Phone: +91-8058988999
Resolution Time: Up to 30 days
LEVEL 3 – Grievance Officer
If still unresolved:
Grievance Officer – Fourved
📧 admin@fourved.com
📍 Ahmedabad, Gujarat
Final decision binding on all parties.
LEVEL 4 – Legal Remedy
Customer may approach:
Consumer Forum
Appropriate Court of Law
Jurisdiction: Ahmedabad, Gujarat
