Grievance Redressal Policy
Company Name: Fourved
Website:www.fourved.com
Effective Date: 01/01/2026
Support Email:admin@fourved.com
Contact No: +91-8058988999
1. Purpose of This Policy
This Grievance Redressal Policy is framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020, issued by the Government of India.
The objective of this policy is to:
Address customer complaints fairly and efficiently
Define grievance handling responsibilities
Ensure transparency between Buyers, Vendors, and the Platform
2. Nature of Platform
Fourved operates as a marketplace intermediary and does not own, sell, or control inventory, unless explicitly stated.
🔹 Primary responsibility for product quality, delivery, warranty, and service lies with the Vendor/Seller.
🔹 Fourved acts only as a facilitator between buyers and sellers.
3. Priority of Grievance Resolution
🥇 First Priority – Vendor / Seller
All product-related grievances including:
Product quality
Defective items
Wrong item received
Warranty claims
Delivery issues
Installation or usage issues
👉 Must be resolved by the Vendor directly.
🥈 Second Priority – Fourved (Platform Support)
Fourved will intervene only if:
Vendor fails to respond within reasonable time
Issue remains unresolved
There is violation of platform policies
Fourved’s role is limited to facilitation, not liability.
4. Grievance Redressal Officer (As per Law)
As required under the Consumer Protection (E-Commerce) Rules, 2020:
🔹 Grievance Officer Details:
Name: Grievance Officer – Fourved
Email:admin@fourved.com
Contact Number: +91-8058988999
Office Address: Ahmedabad, Gujarat, India
⏱ Response Time:
Acknowledgement within 48 hours
Resolution within 30 days
5. How to Raise a Grievance
Customers must email the following details to:
📧 admin@fourved.com
Include:
Order ID
Registered mobile number
Description of grievance
Supporting images/videos (if any)
Vendor name (if applicable)
Incomplete complaints may not be processed.
6. Scope of Grievance Handling
✔ Covered:
Order-related complaints
Refund & cancellation disputes
Delivery issues
Payment-related queries
Vendor non-responsiveness
❌ Not Covered:
Issues after warranty period
Misuse or damage by customer
Price disputes
Change of mind
Third-party courier delays
7. Resolution Process
Complaint received & acknowledged
Forwarded to concerned Vendor
Vendor response evaluated
Final resolution communicated
Case closed
📌 Fourved’s decision shall be final and binding.
8. Limitation of Liability
Fourved shall not be liable for:
Vendor misconduct
Product defects
Service delays
Warranty claims
Indirect or consequential losses
Maximum liability of Fourved (if any) shall not exceed the platform fee charged for the order.
9. Misuse of Grievance Mechanism
If a user:
Files false complaints
Misuses grievance system
Attempts fraud or chargeback abuse
Fourved reserves the right to:
❌ Suspend account
❌ Block future orders
❌ Take legal action
10. Legal Jurisdiction
This policy shall be governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of Ahmedabad, Gujarat Courts.
✅ Compliance Summary
✔ Consumer Protection Act, 2019
✔ E-Commerce Rules, 2020
✔ Platform-friendly
✔ Vendor-first responsibility
✔ Payment gateway compliant
